AVAIA Frequently Asked Questions
Our FAQ section is designed to provide clear and helpful answers to the most common questions regarding your stay. Here, you will find information about our policies, services, and general guidelines to ensure a smooth and comfortable experience. If you need any further assistance or cannot find the information you are looking for, our team is always available to support you and ensure your stay meets the highest expectations.
Hotel Policies
What time is check-in and check-out?
Check-in is from 15:00 pm, while check-out is until 11:00 am.
Early check-in or late check-out may be available depending on the hotel’s availability. In some cases, additional charges may apply. We request that guests provide us with an estimated time of arrival and departure in advance so we can do our best to ensure the suite is ready.
What is the cancellation policy?
AVAIA Boutique Hotel’s standard free cancellation policy is 21 days prior to arrival unless otherwise specified.
For cancellations made within 21 days of the arrival date, up to 50% of the total reservation amount may be charged. In case of a no-show, the hotel reserves the right to charge up to 100% of the reservation amount.
We reserve the right to make changes, corrections, and/or improvements to our website and third-party booking engines, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.
What is the billing procedure?
The charge may be completed either online at the time of booking or at the hotel upon arrival, depending on the type of reservation and the selected policy.
In some cases, a deposit may be required to confirm the booking, while the remaining balance is settled upon arrival or departure. AVAIA reserves the right to pre-authorize the credit card prior to arrival.
What is the accessibility statement?
The accessibility statement expresses AVAIA’s commitment to providing comfortable, safe, and functional access for all guests, including individuals with disabilities or reduced mobility.
It includes information regarding access to the hotel’s facilities, the available infrastructure, and the amenities designed to support guests throughout their stay.
General Info
Is parking available near the hotel?
Yes, there is parking available very close to the hotel, free of charge for guests.
Do you accommodate transportation services?
Yes, AVAIA can arrange transfer services to and from the airport, as well as to other locations, depending on the guest’s needs. For more information or to book a transfer, you can contact our team prior to your arrival.
Are there suites available with two bedrooms that are non-connecting?
Yes, two rooms can be connected through an interconnecting door, creating a larger unified space of approximately 60 sqm. This option can accommodate up to 6 guests and is ideal for families, groups, or guests who prefer more space and comfort during their stay.
Is the rooftop open to visitors?
The rooftop is not yet open to visitors or guests, but it is expected to be available very soon. Once open, it will offer a beautiful relaxation area with a view, ideal for enjoying quiet moments during your stay.
What are the hours of operation for hotel amenities?
AVAIA features a smart reception service that operates 24/7, offering flexibility and support to guests throughout the day. This allows visitors to enjoy a more comfortable and independent stay experience.
Does the hotel accommodate group bookings?
Yes, group bookings are available at AVAIA Boutique Hotel. For more information, please contact avaiachalkidiki@gmail.com. Bookings of 5+ rooms will be considered group bookings, whether booked directly or via a third party.
Is the hotel accessible to people with disabilities?
Yes, AVAIA offers a specially designed room for guests with disabilities or reduced mobility. Our goal is to provide a comfortable and safe stay experience for all guests. To learn about all offerings, please visit our Accessibility page.
Is complimentary WiFi available?
Yes, WiFi is complimentary to AVAIA guests and available in each suite and room and all public spaces.